Artificial Intelligence Enabled Financial Management Tools for Effective Quality Service Delivery in Rivers State Universities

Abstract

The study investigated artificial intelligence enabled financial tools would enhance effective quality service delivery in Rivers State universities. Three objective and three hypotheses guided the study. The research design adopted in this study was the descriptive survey design. This study was carried out in Rivers State. The population of this study is 169 administrative principal staffs in Rivers State University and Ignatius Ajuru University of Education. The entire population was taken as census without sampling due to the manageable size of the population. The instrument for data collection in this study was a self-structured questionnaire titled: “Artificial Intelligence Enabled Financial Management Tools for Quality Service Delivery Questionnaire” To ensure the face and content validity of the instrument, the instrument was given to experts, in Educational Management, Rivers State University. The internal consistency of the instrument was established using the Cronbach Alpha method which yielded reliability indexes of 0.72, 0.79, and 0.84 for the various sections of the instrument respectively. The research questions were answered using mean and standard deviation, while the hypotheses were tested using z-test at 0.05 level of significance. The study found that Artificial intelligence enabled financial automation tools, auditing and budgeting would enhance quality service delivery in Rivers State universities. The study recommended among others that Government should implement artificial intelligence enabled auditing tools in universities. This will enhance accurate documentation of financial reports and reduce spending.